Privacy Policy

1. Information We Collect

We collect information to provide, personalize, and improve our on-demand mobility and transportation services. This includes:

  • Account Information: Name, email address, mobile phone number, profile photo, and login credentials.
  • Location Data: Precise real-time geolocation from your mobile device while the app is active, in order to enable pickup, routing, live navigation, and safety tracking.
  • Trip and Transaction Data: Pickup and drop-off locations, routes taken, distance, duration, fare details, and payment receipts.
  • Device and Technical Data: Device model, operating system version, unique device identifiers, IP address, and app crash diagnostics.

2. How We Use Your Information

We utilize the collected information for the following legitimate purposes:

  • Connecting riders with nearby available drivers in real time.
  • Calculating upfront fares, route estimations, and processing digital payments.
  • Enhancing safety features, including emergency SOS alerts and ride verification.
  • Delivering customer support, dispute resolution, and trip assistance.
  • Preventing fraud, abuse, and ensuring compliance with regulatory requirements.

3. Sharing and Disclosure

We do not sell your personal data. We only share information in the following essential scenarios:

  • Between Riders and Drivers: Sharing pickup/drop-off locations, first names, and live trip status to fulfill bookings.
  • Service Providers & Processors: Payment gateways, mapping providers (Google Maps / Mapbox), and push notification services (Firebase).
  • Legal and Safety Compliance: When required by applicable law, court order, or to protect the vital safety of users and the public.

4. Data Retention and Security

We implement industry-standard encryption (TLS/SSL), access controls, and secure server protocols to protect your personal information against unauthorized access, alteration, or disclosure. Data is retained only as long as necessary to fulfill service and legal obligations.

5. Your Privacy Rights

You have the right to access, update, or request deletion of your personal data at any time through your in-app profile settings or by contacting our support team.

6. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection and Support Team through the app or at support@thinkindragon.com.